Get technical help with Flinque
When something is not working as expected with the Flinque influencer marketing platform, our technical support team is here to help. This page explains how to get help, what to expect, and how to get faster resolutions.
When to contact technical support
Technical support handles platform problems, integration failures, data inconsistencies, and bugs. For other types of help, we have dedicated channels.
✓ Use Technical Support for
- Platform errors or crashes
- Integration setup or sync failures
- Data discrepancies in reports
- API authentication problems
- Webhook delivery issues
- Account access or login problems
- Feature behaviour inconsistencies
→ Use other channels for
- Sales inquiries → Contact
- Billing questions → Contact
- Bug reports with reproduction steps → Report an Issue
- Feature requests → Improvement Feedback
- How-to questions → Help Centre articles
- Service outages → System Status
Response time expectations
Response times vary by plan and issue severity. We commit to first-response times only; full resolution depends on issue complexity.
Times reflect business hours (Monday to Friday, 9am to 6pm US Eastern). For full SLA details, see our SLA Policy.
Before you contact us
Quick checks that often resolve issues without needing support, or help us help you faster when you do contact us.
Search Help Centre articles
Most common questions are answered in our setup guides and troubleshooting articles. Browse articles
Try basic troubleshooting
Refresh the page, sign out and back in, clear cache, try a different browser. These resolve more issues than you might think.
Note your details
Capture screenshots, error messages, browser console logs, and the exact time the issue occurred. Helps us diagnose faster.
What to include in your support request
The more context you provide, the faster we can help. A complete request includes:
- Workspace name or URL: so we can locate your account
- What you were trying to do: the goal or workflow
- What happened instead: the actual behaviour observed
- What you expected to happen: the intended behaviour
- Exact error messages: word-for-word, including codes
- When the issue started: first occurrence and frequency
- Steps to reproduce: a numbered sequence we can follow
- Browser and OS: e.g., Chrome 120 on macOS Sonoma
- Screenshots or recordings: visual context speeds diagnosis
- Console errors: if you are comfortable with browser dev tools
How to contact technical support
In-app support widget
Click the Help icon in the bottom right of any Flinque page. Auto-attaches your workspace details, browser info, and recent activity logs to speed diagnosis.
Best for: most platform issues, integration problems, account questions
Contact form
If you cannot access your account or the in-app widget, use our contact form. Specify “Technical Support” as the inquiry type.
Best for: locked-out accounts, login issues, password resets
Report an Issue form
Use the Report an Issue form for structured bug reports with reproduction steps.
Best for: reproducible bugs, feature defects
Dedicated Slack channel
Enterprise customers get a shared Slack channel with our support and engineering teams for fast async help.
Best for: ongoing technical conversations, urgent escalations
Self-serve troubleshooting resources
Many issues can be resolved without contacting us. Start with these resources.
17 setup guides
Step-by-step instructions and troubleshooting for every Flinque integration.
Developer docs
Authentication, endpoints, error codes, and webhook signatures explained.
System Status
Real-time platform health, scheduled maintenance, historical incidents.
Frequently asked
Quick answers to the most common questions about Flinque.
What’s new
Recent platform changes, fixes, and new features that may explain new behaviour.
Report an Issue
Structured form for reproducible bugs with all the right fields.
Frequently asked questions
Do you have phone support?
No. We offer email and Slack support to keep our pricing accessible. Async support also gives our team time to investigate properly before responding. Enterprise customers can schedule video calls when needed.
What about weekends and holidays?
Standard support runs Monday to Friday, 9am to 6pm US Eastern, excluding US public holidays. Critical issues are monitored 24/7 for Enterprise customers.
Can someone outside my workspace contact support?
For account-specific issues, the request needs to come from a verified workspace admin or member. We cannot share account data with unverified third parties for security reasons.
Will support fix my data if a third-party tool caused issues?
We can help diagnose where data discrepancies originate and adjust Flinque-side data when appropriate. We cannot modify or recover data on third-party platforms (Shopify, Google, Meta, etc.).
How does support handle my private data?
Support agents access only the data needed to resolve your issue. All access is logged. See our Privacy Policy and Security Policy for details.
Contact Flinque Technical Support
The fastest way is the in-app Help widget; for everything else, our contact form gets your request to the right team.