Flinque Technical Support: Help Using the Platform
Need help using Flinque? Whether you are figuring out advanced filters, integrating with Shopify, setting up team seats, or configuring the API, our technical support team and self-service resources are here to help. This page covers every support channel we offer, the topics we help with, and how to get the fastest answer for your situation.
Something broken or not working? That goes to Report an Issue instead
Technical Support is for “how do I…” questions. If you are experiencing a bug, data error, billing issue, or security concern, submit a formal report for faster resolution.
Start With Self-Service Resources
Most questions have documented answers you can find in under 60 seconds. These are the fastest paths to the help you need, no ticket required.
Frequently Asked Questions
32 answered questions covering platform basics, pricing, how features work, and influencer marketing fundamentals.
Integration Setup Guides
Step-by-step instructions for connecting Shopify, WooCommerce, Google Ads, Meta Ads, Airtable, and 20+ other tools.
Developer API Docs
Full REST API documentation with endpoints, authentication, code examples, rate limits, and webhook events.
How Flinque Works
Complete platform walkthrough from sign-up to campaign launch, with a clear 6-step workflow for brands and agencies.
Do’s and Don’ts Guide
Best practices for influencer marketing campaigns. Outreach etiquette, creator vetting, contract essentials, and industry-specific guidance.
Release Notes & Updates
Every new feature, filter, and platform update with dates, version numbers, and links to relevant documentation.
Support Channels Available to You
Different questions need different channels. Here is how to pick the right one based on what you need help with and how fast you need an answer.
In-app chat support
Fastest channel for active customers. Click the chat icon in your dashboard and a real human responds during business hours. Enterprise customers get priority queue access.
Email support
For longer questions or when you need to attach screenshots, logs, or detailed context. Typical response within 24 hours on business days. Use the form below or contact us directly.
Customer Success Manager
Enterprise customers get a dedicated CSM who knows your workspace, team, and goals. Quarterly check-ins, onboarding help, and direct Slack channel access included.
Scheduled support call
Book a 30-minute call with our technical team for complex configurations, custom integration setup, team training, or deep-dive platform walkthroughs.
What We Help With
Our technical support team covers every aspect of the Flinque platform. Here are the most common topics we help customers with, organized by category.
Getting started and navigation
- Setting up your workspace correctly
- Understanding the dashboard layout
- Creating your first creator search
- Running searches across multiple platforms
Using filters effectively
- Combining multiple audience filters
- City-level location targeting
- Fake follower threshold configuration
- Interpreting engagement quality scores
Connecting your tools
- Shopify, WooCommerce, BigCommerce setup
- Google Ads and Meta Ads connection
- Google Sheets and Airtable sync
- Custom integration via API
Technical integration help
- API key setup and authentication
- Understanding rate limits
- Webhook configuration
- Handling error responses correctly
Managing creator data
- Building and organizing saved lists
- CSV export configuration
- Sharing lists with clients and teammates
- Comparing creators side by side
Seats, roles, and permissions
- Adding and managing team members
- Creating custom roles and permissions
- Setting up multiple workspaces for agencies
- SSO and identity provider setup
Creator messaging workflows
- Building personalized bulk outreach
- Using dynamic fields in templates
- Tracking sent and opened messages
- Best practices for response rates
Measuring campaign performance
- Setting up UTM tracking correctly
- Interpreting campaign metrics
- White-label reporting for agencies
- Exporting data to BI tools
Support for Your Specific Role
Different customer types have different technical needs. Here is the best support path based on your role.
DTC, eCommerce, SaaS
Most brand questions center on filter configuration, creator vetting, and connecting your eCommerce store. Start with the How It Works page, then reach out via in-app chat.
Multi-client setup
Agency questions usually cover workspaces per client, team seats, white-label reporting, and the Agency Partner Program. Book a setup call for 5+ client accounts.
API and custom integrations
Developer questions typically involve API authentication, rate limits, webhook handling, and SDKs. Start with the developer docs, then reach us through the form below.
Custom onboarding
Enterprise teams get dedicated onboarding with a Customer Success Manager who handles setup, team training, integration configuration, and quarterly reviews.
What Enterprise customers get beyond standard support
Enterprise plan customers get a dedicated support package designed for larger teams, agencies, and brands with complex workflows. Here is what is included.
Customer Success Manager
A named CSM who understands your workspace, goals, and team structure.
Priority support queue
Faster response times across chat, email, and technical support channels.
Dedicated Slack channel
Private Slack channel with our support and product teams, available on request.
Custom onboarding
White-glove setup for your team including training, filter configuration, and integrations.
Quarterly product reviews
Join quarterly calls to influence the product roadmap and request priority features.
Team workshops
Private training sessions for your team on advanced features, workflows, and best practices.
Training Resources for Your Team
Getting a whole team up to speed takes more than a support ticket. Here are the training paths we offer to help your team learn Flinque fast.
Self-paced learning
Work through our documentation, video walkthroughs, and case studies at your own pace. Free for every plan.
1:1 product demos
Book a free 30-minute session with our team. Bring specific questions and we will walk through the platform tailored to your use case.
Live webinars
Request a live webinar on any topic your team wants to learn. From creator vetting to API integration, on-demand scheduling.
Ask Our Technical Support Team
Cannot find what you need in the resources above? Send us your question and our technical support team will get back to you within 24 hours on business days.
Real humans, real answers, no chatbots
Every technical support response comes from our team, not an AI chatbot that does not understand your actual question. Start with self-service, reach out when you need us.
Technical Support FAQs
How do I contact Flinque technical support?
Use the contact form above, message us via in-app chat from your dashboard, or email us for longer questions. Typical first response is under 24 hours on business days. Enterprise customers get priority response and a dedicated Customer Success Manager.
Is Flinque support available on the Free Plan?
Yes. Free Plan users get email support with standard response times. In-app chat and priority queue access are included with Starter and Enterprise plans. Regardless of plan, every customer has access to our full self-service resources including FAQ, integration guides, and developer documentation.
What is the difference between technical support and reporting an issue?
Technical support is for “how do I…” questions about using the platform. Issue reporting is for bugs, data errors, billing problems, or security concerns where something is actively broken. If something is not working as documented, use Report an Issue instead for faster triage.
Do Enterprise customers get dedicated support?
Yes. Enterprise plan customers get a dedicated Customer Success Manager, priority support queue, access to a private Slack channel on request, custom onboarding, team training, and quarterly product roadmap review calls. See Enterprise plan details.
Can I train my team on Flinque?
Yes. We offer three training paths: self-paced learning through our documentation and case studies (free on all plans), free 30-minute 1:1 product demos for individual team members, and custom team workshops for Enterprise customers. You can also request a live webinar on any specific topic.
Does Flinque use chatbots or AI for support?
No. Every technical support response comes from a real person on our team. We do not use AI chatbots that pretend to be humans or generic automated responses that do not understand your actual question. You get real answers from people who know the platform.
Can I schedule a call with a technical expert?
Yes. Starter and Enterprise plan customers can book scheduled support calls for complex configurations, custom integration setup, or team training. Enterprise customers have unlimited call bookings through their Customer Success Manager.
What languages does Flinque support?
Our support team operates primarily in English with team members also speaking Spanish, Hindi, and Portuguese. The platform interface is currently English-only, with localization planned for 2026. Enterprise customers operating in other languages can request tailored support arrangements.