Terms and Conditions

Flinque Terms and Conditions

The short version, so you know what you are agreeing to

By using Flinque, you agree to these terms. We give you access to our influencer marketing platform in exchange for payment (or as a free user with limited access). You keep ownership of your content, we keep ownership of our platform, and we both agree to behave reasonably.

If you cancel, you can do so from your account. If we need to suspend or terminate access (for example, because of abuse or unpaid invoices), we will tell you why. Disputes are handled fairly, and we spell out the rules below so there are no surprises.

Read the full terms below for the legal details. For questions, email our team via the contact page.

1. Agreement to Terms
2. Eligibility
3. Account Registration
4. Subscription Plans and Trials
5. Payments and Billing
6. Free Plan Limitations
7. License to Use Flinque
8. Acceptable Use
9. User Content
10. Intellectual Property
11. Third-Party Services
12. Creator Data and Public Information
13. Privacy
14. Service Availability and SLA
15. Warranty Disclaimer
16. Limitation of Liability
17. Indemnification
18. Suspension and Termination
19. Dispute Resolution and Governing Law
20. General Provisions

1. Agreement to Terms

These Terms and Conditions (the “Terms”) form a legally binding agreement between you (referred to as “you” or “Customer”) and Flinque, Inc. (referred to as “Flinque”, “we”, “us”, or “our”), the company operating the Flinque influencer marketing platform at flinque.com and platform.flinque.com (the “Service”).

By accessing or using the Service, creating an account, or clicking “I agree” during signup, you confirm that you have read, understood, and accepted these Terms. If you do not agree, do not use the Service.

If you are using Flinque on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and “you” refers to that organization.

2. Eligibility

To use the Service, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher)
• Have the legal capacity to enter into a binding contract
• Not be barred from using the Service under applicable law
• Not be a direct competitor operating a comparable influencer marketing platform (unauthorized use by competitors is prohibited)

For details on minors and children’s data, see our Children’s Privacy Policy.

3. Account Registration

To access most Service features, you must create an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Keep your account information up to date
• Keep your password confidential and secure
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized access or security breach via our Report an Issue page

You are responsible for the actions of anyone who uses your account, including team members on your plan. You can manage team access and roles from your workspace settings.

4. Subscription Plans and Trials

Flinque offers the following subscription tiers, with pricing available on our Pricing page:

4.1 Plan tiers

• Free Plan: $0 per month, limited access, single user, no export, basic profile previews
• Starter Plan: $49 per month or $300 per year (50% off with annual billing), full profile access, 2 team seats, standard support
• Enterprise Plan: $150 per month or $900 per year (50% off with annual billing), advanced audience insights, 10 team seats, priority support, custom onboarding

4.2 Free trials

We may offer free trials of paid plans from time to time. Trial duration and features are stated at signup. At the end of the trial, your account will either convert to a paid plan (if you provided a payment method), revert to the Free Plan, or be suspended.

4.3 Plan changes

You may upgrade or downgrade your plan at any time through your account dashboard. Upgrades take effect immediately with a prorated charge. Downgrades take effect at the start of the next billing cycle.

4.4 Pricing changes

We reserve the right to change subscription pricing. We will notify you at least 30 days before any price change takes effect for your subscription. If you disagree with new pricing, you may cancel before the change applies.

5. Payments and Billing

5.1 Payment method

Payments are processed securely through our payment provider Stripe. By subscribing, you authorize us to charge the payment method you provide for all fees associated with your plan. Card details are stored by Stripe, not by Flinque.

5.2 Automatic renewal

Subscriptions automatically renew at the end of each billing cycle (monthly or annual) until you cancel. The renewal is charged to your payment method on file at the then-current plan price.

5.3 Failed payments

If a payment fails, we will retry the charge and notify you by email. If payment remains unsuccessful after 7 days, your account may be suspended until the outstanding amount is paid. Subscriptions remaining unpaid for 30 days may be downgraded to the Free Plan or terminated.

5.4 Taxes

Fees exclude taxes unless stated otherwise. You are responsible for any VAT, GST, sales tax, or other applicable taxes imposed on your subscription. Where required, we collect taxes at checkout and remit them to the appropriate authorities.

5.5 Cancellation and refunds

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing cycle. For refund eligibility and procedures, see our Refund Policy.

6. Free Plan Limitations

The Free Plan is provided at no cost and includes limited functionality. Free Plan access may be modified, restricted, or terminated at any time at our sole discretion. Specific limitations include:

• Limited daily searches
• Limited influencer profile views
• Basic filters only
• Influencer email and social handle details are hidden
• Engagement quality metrics are hidden
• No data export functionality
• Single user access, no team seats
• Limited content preview (latest 6 posts only)
• Ability to compare up to 2 profiles

Free Plan users are subject to the same Terms as paid users, except where specific provisions reference paid plans only.

7. License to Use Flinque

Subject to your compliance with these Terms and timely payment of applicable fees, Flinque grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes.

You may not:

• Resell, sublicense, rent, or lease access to the Service
• Use the Service to build a competing product
• Reverse engineer, decompile, or attempt to extract source code
• Remove, obscure, or alter any proprietary notices
• Scrape, systematically extract, or bulk download data from the Service, except through our Developer API within published rate limits
• Use the Service in violation of applicable law

For complete rules on acceptable use, see our Acceptable Use Policy.

8. Acceptable Use

You agree to use the Service in good faith and in compliance with all applicable laws. You will not:

• Send spam, unsolicited bulk outreach, or messages prohibited under our Anti-Spam Policy
• Harass, threaten, deceive, or discriminate against creators or other users
• Use the Service to engage in illegal, fraudulent, or deceptive activities
• Upload malicious code, viruses, or content that damages the Service or other users
• Impersonate others, misrepresent your affiliation, or create fake accounts
• Interfere with or disrupt Service operations or the experience of other users
• Attempt unauthorized access to any account, system, or network
• Use automated means (bots, scrapers) beyond what is permitted through our API
• Share account credentials with individuals outside your organization

Violations may result in account suspension or termination, with or without notice depending on severity. See our Acceptable Use Policy for detailed guidelines.

9. User Content

9.1 Your content

“User Content” means any information, materials, or data you submit, create, or store on the Service, including creator lists, outreach messages, campaign notes, saved searches, and exports. You retain all rights to your User Content.

9.2 License you grant us

To operate the Service, you grant Flinque a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display your User Content solely as necessary to provide the Service to you and your authorized team members.

9.3 Your warranties

You represent and warrant that your User Content (a) does not infringe any third party’s intellectual property or privacy rights, (b) complies with all applicable laws, and (c) is not false, defamatory, or misleading.

9.4 Aggregated data

We may use aggregated and anonymized data derived from User Content to improve the Service, publish industry insights, and benchmark performance, provided the aggregated data does not identify you or any individual.

10. Intellectual Property

The Service, including all software, platform features, algorithms, data models, website design, logos, trademarks, and documentation, is owned by Flinque and protected by intellectual property laws. These Terms do not transfer any ownership rights to you.

“Flinque” and related logos and marks are trademarks of Flinque, Inc. You may not use them without our prior written consent, except as expressly permitted under our Intellectual Property Rights Policy.

If you believe content on the Service infringes your intellectual property rights, submit a notice under our DMCA and Copyright Takedown Policy.

11. Third-Party Services

The Service may integrate with third-party services (for example Shopify, Google Ads, Meta Ads, Airtable) that are not controlled or operated by Flinque. Use of these integrations is subject to the third party’s own terms and privacy policies. See our Integrations page for the list of available connections.

Flinque is not responsible for third-party services, their availability, their accuracy, or any actions they take with data you share through integrations. Your relationship with third-party providers is solely between you and them.

12. Creator Data and Public Information

Flinque aggregates publicly available data about social media creators from Instagram, TikTok, YouTube, X (Twitter), and other platforms. You agree that:

• Creator data is provided for the purpose of identifying, evaluating, and contacting creators for legitimate marketing collaborations
• You will use creator contact information only for authentic, non-spam outreach
• You will respect creator rights, follow platform rules, and comply with all applicable privacy and marketing laws
• You will not harass, defame, or use creator data to cause harm
• Creator metrics (engagement rates, authenticity scores, audience demographics) are estimates derived from public signals and should be used as guidance, not as verified facts

Flinque makes no representation that creator data is complete, accurate, or current. You assume full responsibility for your decisions based on this data.

13. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect personal information. For processing of personal data under GDPR, see our Data Processing Agreement. Cookie use is covered in our Cookie Policy.

14. Service Availability and SLA

We strive to maintain high availability of the Service, with a target uptime of 99.9%. Scheduled maintenance, updates, and occasional unplanned outages may affect availability from time to time.

For service level commitments, uptime calculations, and available credits for qualifying downtime, see our SLA and Service Availability Policy.

15. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

Without limiting the above, Flinque does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Creator data will be accurate, complete, or current
• Campaign results will meet your expectations
• Defects will be corrected
• The Service is free of viruses or harmful components

See our Disclaimer for additional details.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLINQUE AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

FLINQUE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FLINQUE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability, so the above may not apply to you in full. Where required by law, our liability is limited only to the maximum extent permitted.

17. Indemnification

You agree to defend, indemnify, and hold harmless Flinque and its affiliates, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms or applicable law
• Your User Content or outreach communications sent through the Service
• Your infringement of any third party’s rights

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense.

18. Suspension and Termination

18.1 Termination by you

You may cancel your subscription or close your account at any time through your account dashboard or by contacting our support team.

18.2 Termination by Flinque

We may suspend or terminate your access to the Service at any time, with or without notice, for any of the following reasons:

• Breach of these Terms or our Acceptable Use Policy
• Non-payment of fees after the grace period
• Fraudulent, abusive, or illegal use of the Service
• Extended inactivity on Free Plan accounts (typically 12 months without login)
• Legal or regulatory requirement

For material breaches, we will provide notice where reasonably possible and an opportunity to cure. For severe violations, termination may be immediate.

18.3 Effect of termination

Upon termination, your right to use the Service ends immediately. You can export your data up to 30 days after termination, after which your User Content may be deleted. Some data may be retained as described in our Data Retention Policy.

18.4 Survival

Sections of these Terms that by their nature should survive termination (including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution) will remain in effect after termination.

19. Dispute Resolution and Governing Law

19.1 Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts and the applicable laws of the United States, without regard to conflict of law principles.

19.2 Informal resolution first

Before filing a formal claim, you agree to first contact us via our contact page and try to resolve the dispute in good faith for at least 30 days.

19.3 Arbitration

Any unresolved disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Boston, Massachusetts, in the English language. Each party shall bear its own costs unless otherwise awarded.

19.4 Class action waiver

You agree to resolve disputes only on an individual basis. You waive any right to bring or participate in class actions, collective actions, or representative proceedings against Flinque to the extent permitted by law.

19.5 Exceptions

Nothing in this section prevents either party from seeking injunctive relief in court for intellectual property infringement or misuse of confidential information. Consumers in certain jurisdictions (including the EU and UK) may have statutory rights that override parts of this section.

20. General Provisions

20.1 Entire agreement

These Terms, together with our Privacy Policy, User Agreement, Acceptable Use Policy, and any other policies referenced here, form the entire agreement between you and Flinque.

20.2 Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-platform notice at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

20.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision will be replaced with a valid one that most closely reflects the original intent.

20.4 No waiver

Our failure to enforce any provision of these Terms is not a waiver of the right to enforce it later. A waiver is only effective when in writing and signed by an authorized Flinque representative.

20.5 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations (for example, in a merger, acquisition, or sale of assets) without restriction.

20.6 Force majeure

Neither party is liable for delays or failures in performance due to events beyond reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, government action, or internet and utility failures.

20.7 Contact for legal notices

Legal notices should be sent to the address below. For general questions, use our contact page.