Privacy Policy

1. Who we are

Flinque is an influencer discovery and analytics platform operated by Flinque LLP, registered at Flat no 701, Block H, Green Lotus Saksham, Patiala Highway, Zirakpur, Punjab 140603, India. For the purposes of data protection law, Flinque LLP is the controller of the personal data described in this policy.

If you have any question about this policy or how we handle your data, contact us at [email protected].

2. Information we collect

We collect the following categories of personal data:

• Account data you provide, such as your name, work email, company and password when you sign up.
• Billing data, such as plan, billing contact and payment confirmation. Card details are handled by our payment processor Razorpay and are not stored by us.
• Usage data, such as searches you run, features you use, log data, device and browser information and approximate location derived from your IP address.
• Communications, such as messages you send to support or sales and your responses to surveys.
• Cookie and similar data, as set out in our Cookie Policy.

The Flinque platform also processes information about public creator profiles. That creator data is processed in line with this policy and our terms.

3. How we use your information

We use personal data to:

• Provide, operate and maintain the platform and free tools.
• Create and manage your account and process your subscription.
• Respond to your requests and provide customer support.
• Send service messages and, where you have not opted out, relevant product updates.
• Monitor, secure and improve our services and prevent abuse.
• Meet legal and regulatory obligations.

4. Legal bases for processing

Where the UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Performance of a contract, to deliver the service you have signed up for.
• Legitimate interests, to secure, improve and market our services in a way that is balanced against your rights.
• Consent, for example for certain cookies or marketing where required, which you can withdraw at any time.
• Legal obligation, where we must process data to comply with the law.

5. How we share your information

We do not sell your personal data. We share it only with:

• Service providers who process data on our behalf under contract, such as hosting, analytics, payment and support tools. A current list is available on request by emailing [email protected].
• Professional advisers, regulators or authorities where we are legally required to disclose.
• A buyer or successor in the event of a merger, acquisition or sale of assets, subject to this policy.

6. Data retention

We keep personal data only for as long as we need it for the purposes set out in this policy, then delete or anonymise it. Typical retention periods are the life of your account for account data and up to 365 days for usage and log data. After a deletion request we remove your data within 30 days, unless a longer period is required by law.

7. How we protect your data

We use technical and organisational measures designed to protect personal data against unauthorised access, loss or misuse, including encryption in transit, access controls and regular review. No system is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data in certain circumstances.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent where we rely on it.

To exercise any of these rights, contact [email protected]. You also have the right to complain to your local supervisory authority, such as your local data protection authority in the EU or EEA (or the UK Information Commissioner’s Office for UK residents).

9. Cookies and tracking

We use cookies and similar technologies to run the site, measure usage and, where you allow it, support marketing. For detail on the cookies we use and how to manage them, see our Cookie Policy.

10. International transfers

We may process personal data in countries outside your own, including India. Where we transfer data internationally, we use appropriate safeguards such as standard contractual clauses or an adequacy decision.

11. Children

Flinque is a business tool that is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with data, contact [email protected] and we will delete it.

12. Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date above and, where the change is significant, give you notice through the service or by email.

13. Contact us

For any privacy question or request, contact Flinque LLP at [email protected] or by post at Flat no 701, Block H, Green Lotus Saksham, Patiala Highway, Zirakpur, Punjab 140603, India.