Acceptable Use Policy

Flinque Acceptable Use Policy

The short version, so you know what you can and cannot do

Use Flinque honestly, respect creators and their data, follow the law, and do not try to break, abuse, or misuse our platform. Do not harass people, scrape beyond what the API allows, resell our data, or use Flinque to run scams or illegal campaigns. That covers most of what this policy is about.

This page gets specific about what counts as acceptable use, what does not, and what happens when someone breaks the rules. Enforcement is proportionate: minor first-time issues get warnings, repeat or serious violations lead to suspension or termination.

To report a violation, use the Report an Issue page or our contact page.

1. Purpose and Scope
2. General Principles
3. Account and Credential Abuse
4. Prohibited Content
5. Harassment and Abuse
6. Creator Data Misuse
7. Outreach and Spam
8. API and Automation Abuse
9. Platform Integrity and Security
10. Intellectual Property Violations
11. Illegal Activity
12. Reporting Violations
13. Enforcement Actions
14. Appeals Process
15. Contact for Acceptable Use

1. Purpose and Scope

This Acceptable Use Policy (AUP) defines what is and is not allowed when using the Flinque influencer marketing platform. It applies to every user across every plan tier, including Free Plan users, Starter and Enterprise subscribers, team members, API users, and creators.

The AUP works alongside:

• Our Terms and Conditions, which cover the commercial relationship
• Our User Agreement, which covers individual conduct
• Our Anti-Spam Policy, which covers outreach compliance
• Our Ads Policy, which covers advertising content rules

Where policies overlap, the stricter rule applies. Violations of the AUP can result in enforcement actions regardless of your plan tier or history.

2. General Principles

Acceptable use rests on four simple expectations:

• Be honest: accurate identity, accurate claims, accurate representations in all interactions
• Be respectful: treat creators, teammates, and other users with basic professionalism
• Be lawful: follow applicable laws in your jurisdiction and the jurisdictions you reach through the platform
• Be technically courteous: respect rate limits, API guidelines, and platform stability

The specific rules that follow in Sections 3 to 11 derive from these principles.

3. Account and Credential Abuse

The following account-related conduct is not allowed:

• Creating multiple accounts to evade feature limits, billing caps, or bans
• Sharing login credentials with others instead of using the team seat feature
• Using automated tools to create accounts in bulk
• Registering with false identity, fabricated company details, or disposable email addresses designed to evade accountability
• Accessing another user’s account without authorization
• Selling, renting, or transferring your Flinque account to a third party
• Attempting to bypass authentication, session management, or MFA requirements

Legitimate team collaboration uses the team seat feature, not shared credentials. Free Plan users are limited to one seat per person.

4. Prohibited Content

Content you create, upload, store, or distribute through Flinque must not include:

• Hate speech, content promoting discrimination, or content targeting people based on protected characteristics
• Sexual content involving minors or content that sexualizes children in any way
• Content promoting or glorifying violence, self-harm, or suicide
• Content depicting terrorism, extremist ideology, or recruitment for extremist groups
• Deepfakes or manipulated media designed to deceive about real people
• Malware, phishing kits, exploit code, or content designed to compromise systems
• Content infringing others’ intellectual property rights
• Content that violates privacy (doxxing, unauthorized personal data disclosure)
• Content that violates applicable laws in the jurisdictions where it is created or distributed

This applies to lists, notes, outreach templates, uploads, and any other content stored in your workspace.

5. Harassment and Abuse

Flinque does not tolerate harassment or abusive behavior directed at creators, other users, our staff, or third parties. Specifically prohibited:

• Threats of violence, intimidation, or menacing behavior
• Repeated unwanted contact after the recipient has asked you to stop
• Stalking, including using Flinque to track a person’s movements or activities
• Organized harassment campaigns against individual creators
• Unwanted sexual messaging, advances, or solicitation
• Discriminatory attacks based on race, ethnicity, gender, sexual orientation, disability, religion, or other protected characteristics
• Public attacks or defamatory statements about creators based on data seen in the platform
• Coordinated efforts to damage a creator’s reputation or platform standing without legitimate basis

Harassment reports are treated as priority issues. Confirmed harassment typically results in account termination without prior warning.

6. Creator Data Misuse

Creator data is a core asset of Flinque, sourced from public social platforms and enriched with our analysis. Misusing this data is a serious violation.

6.1 Prohibited data uses

• Selling, sharing, trading, or redistributing creator contact lists outside your authorized workspace
• Building databases that compete with Flinque using data extracted from the platform
• Using creator data to doxx, stalk, or harm individuals
• Publishing scoring or authenticity data publicly in ways that defame creators
• Using Flinque data to feed into automated systems that take adverse action against creators without human review

6.2 Data handling expectations

Users who access creator data are expected to:

• Use data only for legitimate business purposes (campaign discovery, outreach, analysis)
• Respect creator data rights including opt-out per our Data Removal Policy
• Keep data within secure environments
• Not retain creator data beyond your active subscription needs

6.3 Algorithm and score reverse engineering

Attempting to reverse-engineer our scoring algorithms (Authenticity Score, Voice Match, AI Visibility, Niche Saturation, Creator Burnout Risk, Sponsored Content Fatigue, and similar) violates our Intellectual Property Rights Policy and this AUP.

7. Outreach and Spam

Outreach conducted through or based on Flinque data must comply with anti-spam laws and platform norms.

Not allowed:

• Sending unsolicited mass emails to creators without a legitimate partnership basis
• Sending identical messages to thousands of creators at once
• Continuing outreach after a creator has asked you to stop
• Using Flinque data in automated outreach tools that violate platform-specific messaging rules
• Sending messages that misrepresent your identity, company, or offer
• Sending messages that contain malware, phishing links, or scams
• Ignoring unsubscribe requests or opt-out signals

Detailed spam rules are in our Anti-Spam Policy. Legal requirements include CAN-SPAM (US), CASL (Canada), GDPR and ePrivacy (EU/UK), and equivalent rules globally.

8. API and Automation Abuse

API access and automated interactions must stay within published limits and intended uses.

8.1 Prohibited automated behavior

• Exceeding published API rate limits through distributed or evasive requests
• Using bots, scrapers, or crawlers to extract data beyond API allowances
• Building unofficial clients that replicate platform functionality
• Using automation to bypass pricing tiers (for example automating Free Plan searches at scale)
• Using automation to take platform actions that would normally require human interaction

8.2 Acceptable automation

Automation that uses our Developer API within published limits, with authenticated keys, for your own business purposes is welcome and supported.

8.3 API key security

API keys must be kept secret. Do not embed keys in public repositories, client-side code, or distributed applications. Keys leaked to the public may be revoked at any time without notice.

9. Platform Integrity and Security

Do not interfere with Flinque’s operations, security, or availability. Prohibited:

• Denial-of-service attempts against our platform or services
• Probing for vulnerabilities outside our responsible disclosure program
• Uploading malicious code, viruses, or destructive payloads
• Attempting to access data belonging to other customers
• Exploiting bugs, race conditions, or unintended behavior for unauthorized benefit
• Interfering with monitoring, logging, or security controls
• Impersonating Flinque staff or systems

Security research is welcome through the responsible disclosure program detailed in our Security Policy.

10. Intellectual Property Violations

Respecting intellectual property applies both to Flinque’s IP and to third parties.

• Do not infringe copyright, trademark, patent, or trade secret rights through Flinque
• Do not upload pirated content, counterfeits, or unauthorized reproductions
• Do not use Flinque’s trademarks, logos, or branding without permission
• Do not remove or alter proprietary notices
• Do not build competing products using Flinque’s code, algorithms, or data

IP rules are detailed in our Intellectual Property Rights Policy. Copyright takedowns follow our DMCA and Copyright Takedown Policy.

11. Illegal Activity

Flinque may not be used for any illegal activity, including but not limited to:

• Fraud, scams, or financial deception
• Money laundering or terrorism financing
• Drug trafficking, weapons trafficking, or human trafficking
• Tax evasion or sanctions violations
• Violating consumer protection laws
• Facilitating illegal gambling where prohibited
• Promoting products or services illegal in the jurisdictions where promoted
• Any activity that violates criminal or civil law in the United States, the European Union, United Kingdom, or other jurisdictions relevant to your use

We cooperate with law enforcement in response to valid legal process. We may also report serious illegal conduct to appropriate authorities on our own initiative.

12. Reporting Violations

If you encounter conduct that violates this AUP, please report it.

12.1 How to report

• Report an Issue: use our Report an Issue page with category “Acceptable Use Violation”
• Contact form: use our contact page with category set to “Policy Violation”
• DMCA takedowns: follow the dedicated procedure in our DMCA Policy

12.2 What to include

• Nature of the violation
• Who you believe is responsible (username, account, or other identifying information)
• Evidence (screenshots, messages, URLs, timestamps)
• Your contact information for follow-up

12.3 Confidentiality and protection from retaliation

Reporter identity is treated confidentially during investigations. We do not share reporter identity with the accused party without consent. Bad-faith reports (fabricated or used to harass other users) are themselves AUP violations.

13. Enforcement Actions

Enforcement is proportionate to the severity and frequency of the violation. Possible actions:

13.1 Immediate action for severe violations

We may act immediately without prior warning for severe violations including fraud, harassment, illegal content, data theft, or activity causing significant harm.

13.2 Notifying affected parties

When we take enforcement action, we notify the account holder with a summary of the violation, the action taken, and the appeal process (see Section 14). Reporters are informed when appropriate while protecting their identity.

14. Appeals Process

If you believe an enforcement action was incorrect, you can appeal.

14.1 How to appeal

Submit your appeal via our contact page with the subject “AUP Appeal” and include:

• Your account email and any reference number from the enforcement notice
• A clear explanation of why you believe the action was incorrect
• Any supporting evidence (screenshots, correspondence, context)
• What resolution you are seeking

14.2 Review process

• Acknowledgment within 2 business days
• Review by a team member not involved in the original decision
• Decision within 10 business days, with written reasons
• Escalation to leadership for contested appeals

14.3 Possible outcomes

• Original action upheld
• Action reduced (for example termination reduced to suspension)
• Action reversed with account access restored
• Additional information requested before decision

Decisions on appeals are final within our internal process. External dispute resolution options in our Terms and Conditions remain available.

15. Contact for Acceptable Use

For questions about this AUP, to report violations, or to submit an appeal, contact us.