Contact Information Policy

Flinque Contact Information Policy

The short version, so you know how to reach the right team

This policy lists our official contact channels and how we use them. Our primary contact method is the contact form on our website. We also have dedicated pages for technical support, issue reporting, feedback, and press inquiries. Legal notices go to our Boston headquarters.

Anything claiming to be from Flinque but coming from channels not listed here should be treated with suspicion. Phishing, impersonation, and fake partnership offers are real risks in the influencer marketing space, so we list exactly what is and is not from us.

For the fastest response, use the contact page.

1. Purpose of This Policy
2. Official Company Contact Details
3. Primary Contact Channels
4. Contact by Topic
5. Response Times
6. Legal and Regulatory Contact
7. Security Concerns
8. Press and Media
9. Partnerships and Business Development
10. Recruitment Inquiries
11. Creator-Specific Contacts
12. Verifying Communications from Flinque
13. Phishing and Impersonation
14. Communication Languages
15. Updates to Contact Details

1. Purpose of This Policy

This Contact Information Policy serves three purposes:

• Establish the authoritative contact details for Flinque’s influencer marketing platform
• Route your inquiry to the right team for fastest response
• Help you verify legitimate communications from us and spot impersonation attempts

Any channels, addresses, or contact details not listed here are not authorized representations of Flinque. If you receive correspondence claiming to be from Flinque through unlisted channels, treat it with caution and verify through the official channels below.

2. Official Company Contact Details

Our official domains are:

• flinque.com (and www.flinque.com) for our main website
• platform.flinque.com for the customer application
• api.flinque.com for our Developer API

Emails from Flinque will always come from a flinque.com email address. Never send sensitive information to email addresses from other domains claiming to represent Flinque.

3. Primary Contact Channels

We operate four primary channels for customer and visitor communication. Each is designed for specific types of inquiries to get you the fastest response.

4. Contact by Topic

Quick lookup for common inquiry types and where to send them.

5. Response Times

We aim to respond to all inquiries quickly. Typical response times vary by channel and plan:

• Contact form: initial acknowledgment within 1 business day, detailed response within 24 hours
• Technical Support: response within 24 hours on business days for paid plans, up to 72 hours for Free Plan users
• Report an Issue: response times depend on severity (P1 Critical under 2 hours 24/7, P2 High under 24 hours, P3 Medium under 48 hours, P4 Low under 72 hours)
• Improvement Feedback: personal response from our product team within 7 days
• Security Concerns: acknowledged within hours, not days
• Privacy and data rights requests: up to 30 days per our Privacy Policy
• DMCA notices: acknowledged within 2 business days per our DMCA policy
• Refund requests: decision within 5 to 10 business days per our Refund Policy

Enterprise customers have priority access across all channels and receive faster response times through their Customer Success Manager. Response times may be longer during weekends, holidays, or high-volume periods.

6. Legal and Regulatory Contact

For formal legal notices, regulatory correspondence, and service of legal process, use the address below. This is the authoritative address for anything that requires legal certainty of delivery.

For faster handling of legal inquiries that do not require formal service, you can also use our contact page with the category set to “Legal Inquiry” for digital correspondence.

Regulatory authorities seeking to contact Flinque regarding compliance matters should use the same Boston address, addressed to the Legal Department. We respond to regulator inquiries within the timeframes required by applicable law.

7. Security Concerns

Security concerns are handled separately from general inquiries to ensure rapid response and appropriate confidentiality.

7.1 Security vulnerability reports

If you are a security researcher or have discovered a vulnerability in our platform, submit it through the contact page with the category set to “Security Concern”. We treat all such reports confidentially and welcome responsible disclosure.

Please provide:

• Description of the vulnerability and its potential impact
• Steps to reproduce
• Affected URLs, features, or endpoints
• Your preferred contact method and whether you want public credit

7.2 Active security incidents

For active security incidents affecting your account (suspected compromise, unauthorized access, ongoing attacks), use our Report an Issue page with severity P1 Critical. This triggers our on-call response.

7.3 Responsible disclosure commitment

We commit to:

• Acknowledging security reports within hours, not days
• Not pursuing legal action against good-faith security researchers
• Keeping you informed of remediation progress
• Offering public credit where appropriate and with your consent
• Following industry best practices for coordinated disclosure

8. Press and Media

Journalists, analysts, and industry commentators can reach our communications team through the contact page with the category set to “Press / Media”.

We typically respond to press inquiries within 24 hours and are happy to:

• Provide expert commentary on influencer marketing trends
• Share data and research findings from our platform
• Connect you with customers willing to speak on the record
• Arrange interviews with our founders or subject-matter experts
• Supply approved logos and brand assets for editorial use

For urgent deadlines, mark your inquiry as time-sensitive and include the deadline in your message.

9. Partnerships and Business Development

We partner with complementary tools, agencies, and content creators in the influencer marketing space. Types of partnerships we consider:

• Integration partnerships: tools that extend Flinque’s capabilities through our Developer API
• Agency partnerships: for agencies managing client campaigns, through our Affiliate Program and agency tier
• Co-marketing: joint content, webinars via Become a Co-Host, or shared research
• Reseller relationships: for partners who want to offer Flinque as part of broader marketing solutions
• Data partnerships: with complementary data providers, subject to privacy review

Submit partnership proposals via the contact page with category set to “Partnership”. Include your organization, proposed partnership type, and what each side would contribute.

10. Recruitment Inquiries

If you are interested in joining the Flinque team, apply directly through our Careers page.

We accept speculative applications year-round even for roles not currently open. For specific questions about working at Flinque that are not covered on the Careers page, reach out via the contact page with category “Careers”.

Recruiters and staffing agencies: we do not accept unsolicited agency submissions. Any candidates submitted without a prior signed agreement will be considered direct applicants with no agency fee obligation.

11. Creator-Specific Contacts

We handle creator-specific inquiries with care given the sensitivity of creator data on our platform.

11.1 Creators wanting their data removed

Follow the procedure in our Data Removal and Right to Erasure Policy. Requests are typically completed within 30 days.

11.2 Creators with inaccurate data

Submit corrections through the Report an Issue page with category set to “Data Accuracy”. Include your platform handle and specific data points you want corrected.

11.3 Creators receiving abusive outreach

If you received harassing, deceptive, or spammy outreach from a Flinque customer, forward the message details through the contact page. We investigate and take action per our User Agreement and Acceptable Use Policy.

11.4 Creators wanting to become customers

Creators can sign up for Flinque accounts to discover partnerships, manage their brand relationships, and collaborate with other creators. Sign up directly at platform.flinque.com/sign-up.

12. Verifying Communications from Flinque

If you receive an email, message, or call claiming to be from Flinque and are not sure it is authentic, these verification steps help.

12.1 Legitimate Flinque emails

• Always come from a flinque.com email address (not gmail, outlook, or other domains)
• Reference your actual account email, company name, or workspace where relevant
• Link only to flinque.com or platform.flinque.com URLs
• Never ask for your password, 2FA code, or card details via email
• Never threaten account closure in aggressive urgent tones

12.2 What legitimate Flinque will not do

• Ask for your password via any channel
• Request payment information outside of your account dashboard or Stripe
• Offer unsolicited partnerships through random DMs on social platforms
• Make cold phone calls requesting sensitive information
• Ask you to install software or browser extensions to access your account
• Request payments via gift cards, wire transfers to personal accounts, or cryptocurrency

12.3 When in doubt, verify

If any communication feels off, contact us directly through our contact page to verify. Do not reply to the suspicious message or click any links it contains.

13. Phishing and Impersonation

Phishing emails, fake partnership offers, and scam messages impersonating brands are common in the influencer marketing space. Flinque and its customers are occasional targets.

13.1 Common scam patterns to watch for

• Messages using flinque.com lookalike domains (for example flinquê.com, fl1nque.com, flinque-support.com)
• Social media accounts using similar handles to imitate Flinque
• Offers of free premium Flinque subscriptions if you click a link and sign in
• Fake invoice emails requesting urgent payment
• Calls claiming to be “Flinque customer service” asking to confirm your password
• Suspicious partnership opportunities with language that does not match our tone

13.2 Reporting impersonation

If you believe someone is impersonating Flinque or a Flinque employee, report it through our contact page with the subject “Impersonation Report”. Include:

• Screenshots of the suspicious message or account
• The sender’s email address, phone number, or social handle
• The URL or domain where the impersonation appears
• Any financial or data harm that has resulted

We investigate impersonation reports promptly, work with platforms to take down fake accounts, and engage law enforcement where appropriate.

14. Communication Languages

Our primary communication language is English. Our global team includes speakers of Spanish, Hindi, and Portuguese who can assist with inquiries in those languages on a best-effort basis.

For formal legal matters, we require communication in English to ensure precise interpretation and to meet our legal advisors’ requirements.

Enterprise customers operating in other languages can request dedicated support arrangements through their Customer Success Manager.

15. Updates to Contact Details

If our official contact details change, we update this policy and notify active customers. To ensure you always have the latest information:

• This policy page is the authoritative source for current contact information
• The footer of flinque.com links to the most current policies
• Logged-in customers receive notification of material changes by email or in-platform notice

If you are unsure whether a contact detail you have seen elsewhere is current, verify it against this page before using it.