Refund Policy

Flinque Refund Policy

The short version, so you know where you stand

Subscriptions are non-refundable once a billing cycle starts, but there are clear exceptions where we refund: billing errors, duplicate charges, service failures on our side, and specific consumer protection cases. You can cancel anytime to stop future charges, and annual plans give you 14 days from the first charge to request a full refund if Flinque is not a fit.

We are straightforward about this because hidden refund terms damage trust. Read the full policy below for the specifics, including our Enterprise refund handling and dispute procedures.

For billing questions or refund requests, contact us via the contact page.

1. Scope of This Policy
2. General Refund Principle
3. Annual Plan 14-Day Refund Window
4. Monthly Plans
5. Free Plan Users
6. Enterprise Refund Handling
7. Billing Errors and Duplicate Charges
8. Service Failure Refunds
9. Cancellation vs Refund
10. Plan Downgrades and Upgrades
11. Consumer Protection Rights
12. Refund Request Process
13. Chargebacks and Disputes
14. Taxes and Currency
15. Contact Us

1. Scope of This Policy

This Refund Policy governs refunds for paid subscriptions and other charges related to the Flinque influencer marketing platform, including:

• Starter Plan monthly and annual subscriptions
• Enterprise Plan monthly and annual subscriptions
• One-time charges, add-ons, or supplementary services
• Refunds for service failures, billing errors, and consumer-protection cases

This policy works together with our Terms and Conditions, which cover the broader subscription and billing framework. Where this policy provides refund specifics, it overrides general statements in the Terms.

2. General Refund Principle

Flinque subscriptions are paid in advance for each billing period (monthly or annual). Once a billing period has started, payments for that period are generally non-refundable, regardless of:

• Whether you log in or use the platform during the period
• Whether your team actively uses your team seats
• Whether you decide to switch to a different tool mid-cycle
• Whether you downgrade to a lower tier mid-cycle

Exceptions to the non-refundable principle are set out in Sections 3, 7, 8, and 11. Cancellation stops future charges but does not create automatic refunds for the current period (see Section 9).

This approach keeps our pricing transparent and our overhead low, which is how we maintain $49 per month and $150 per month plans when competitors charge $300 to $600 per month.

3. Annual Plan 14-Day Refund Window

Annual plans are a larger upfront commitment (Starter at $300 per year, Enterprise at $900 per year), so we offer a 14-day full refund window for first-time annual subscribers.

3.1 Eligibility

• Available for your first annual subscription on each Flinque account
• Request must be submitted within 14 calendar days of the initial annual charge
• Available for Starter and Enterprise annual plans
• Not available for subsequent annual renewals on the same account
• Not available if you have already received a refund on the account previously

3.2 What you get

Full refund of the annual subscription charge, less any taxes and processing fees that are legally non-refundable. The refund is issued to the original payment method within 5 to 10 business days of approval.

3.3 What happens to your account

After a successful 14-day refund, your account reverts to the Free Plan. You keep your account, your saved lists, and your historical data, but paid-plan features are disabled. You can upgrade again at any time on either monthly or annual terms.

4. Monthly Plans

Monthly plans (Starter at $49 per month, Enterprise at $150 per month) are billed per month in advance. Because these are smaller, shorter commitments, the general non-refundable principle applies.

If you want to try Flinque without the annual commitment but also want the option to refund, start on a monthly plan. You can cancel anytime to stop future charges and avoid the next billing cycle.

Monthly subscribers remain eligible for refunds under Sections 7 (billing errors), 8 (service failures), and 11 (consumer protection rights) when applicable.

5. Free Plan Users

The Free Plan does not involve any charges, so there is nothing to refund. Free Plan users can continue using the platform under the feature limits described on our Pricing page or close their accounts at any time.

If you upgrade from Free to a paid plan and later decide to downgrade, this policy applies to the paid portion only.

6. Enterprise Refund Handling

Enterprise customers with signed service agreements have refund terms specified in their order form, master services agreement, or custom contract. Where the contract differs from this policy, the contract controls.

For Enterprise customers on our standard Enterprise Plan (purchased via self-serve signup), the general principles in this policy apply, supplemented by:

• Faster refund processing for approved requests (typically within 5 business days)
• Dedicated Customer Success Manager handling for refund conversations
• Flexibility on pro-rated refunds for unused portions of annual terms where there has been a material change in your business (for example company restructuring or closure)

Enterprise customers should contact their Customer Success Manager first for refund discussions.

7. Billing Errors and Duplicate Charges

Billing errors caused by Flinque or our payment processor are always refundable. These include:

• Duplicate charges: you were charged twice for the same billing period
• Incorrect amount: you were charged more than your plan’s published price
• Unauthorized renewal: you properly cancelled before the renewal but were still charged
• Plan error: you were charged for a higher plan tier than the one you subscribed to
• Currency or tax error: you were charged incorrect taxes or in the wrong currency

We refund billing errors within 10 business days of confirmation. You have up to 12 months from the billing date to report a billing error.

Submit billing error reports through our contact page or the Report an Issue page with category set to “Billing and Payments”.

8. Service Failure Refunds

When Flinque fails to deliver the service you paid for, you may be eligible for credits or refunds. Covered cases:

8.1 Extended downtime

If the platform experiences extended downtime that exceeds our stated service level commitments, you may qualify for service credits per our SLA and Service Availability Policy. Service credits reduce future invoices and are issued in place of cash refunds by default.

8.2 Feature removal

If we materially remove a feature that was a primary reason you subscribed, you can request a pro-rated refund for the remaining subscription term. Submit requests within 30 days of the feature removal.

8.3 Data accuracy issues

Creator data accuracy limitations are covered in our Disclaimer and are not grounds for refund in the general case. However, if we discover a systemic data issue that substantially impaired the platform’s utility for an extended period, we may issue service credits or refunds at our discretion.

8.4 Account wrongly terminated

If your account is terminated in error (for example an incorrect fraud flag), we restore access immediately and refund any charges applied during the wrongful termination period upon request.

9. Cancellation vs Refund

Cancellation and refund are different things, and understanding the difference prevents surprises.

9.1 Cancellation

Cancellation stops future charges. Your subscription continues through the end of the current billing period, after which it does not renew. You continue to have paid-plan access until the end of the cycle.

Cancellation is always available and can be done from your account dashboard at any time.

9.2 Refund

Refund returns money already paid. This is available only in the specific cases described in this policy.

9.3 Practical example

If you cancel your $49 monthly Starter plan on the 10th day of a 30-day cycle, you continue to have Starter access for the remaining 20 days. You will not be charged again at the end of those 20 days. You are not entitled to a refund for the 20 days you no longer want to use.

10. Plan Downgrades and Upgrades

10.1 Upgrades

When you upgrade (for example, Starter to Enterprise), the upgrade takes effect immediately. You are charged a prorated amount for the higher plan for the remainder of the current billing period. Any prorated adjustment is reflected in the next invoice.

10.2 Downgrades

When you downgrade (for example, Enterprise to Starter), the downgrade takes effect at the end of your current billing period, not immediately. You continue to access your current tier’s features until the end of the billing cycle.

We do not issue refunds for the difference in plan price when downgrading mid-cycle.

11. Consumer Protection Rights

Some jurisdictions give consumers statutory refund or cooling-off rights that override commercial refund policies. If you qualify for such rights, they apply regardless of anything in this policy.

11.1 European Union, United Kingdom, EEA

Consumers purchasing for personal use have a 14-day right of withdrawal from distance contracts under the EU Consumer Rights Directive and UK Consumer Contracts Regulations. This right does not apply to subscriptions purchased for business use.

Note: most Flinque subscriptions are B2B (purchased by businesses, agencies, or professional individuals), so consumer rights typically do not apply. If you purchased for personal non-commercial use, contact us to exercise your withdrawal right within 14 days.

11.2 Other jurisdictions

Consumers in Australia (under Australian Consumer Law), Canada (under provincial consumer protection laws), and other jurisdictions with statutory consumer rights retain those rights regardless of this policy. Contact us with details of your jurisdiction and situation if you believe your statutory rights apply.

12. Refund Request Process

To request a refund, follow this process:

12.1 Submit your request

Use our contact page or the Report an Issue page with the category “Billing and Payments”. Include:

• The account email address associated with the subscription
• Date and amount of the charge you want refunded
• Transaction reference or invoice number if available
• Reason for the refund request (billing error, 14-day annual refund, service failure, etc.)
• Supporting evidence if applicable (screenshots, correspondence, error messages)

12.2 Review timeline

• Initial acknowledgment: within 2 business days
• Decision on straightforward cases: within 5 business days
• Decision on complex cases: within 10 business days

12.3 Refund delivery

Approved refunds are processed to the original payment method. Standard delivery times:

• Credit or debit card: 5 to 10 business days to appear on your statement
• Bank transfer: up to 10 business days
• Alternative payment methods: timing set by the provider

12.4 If your request is declined

We provide written reasons for any declined refund request. If you disagree with our decision, you can request a secondary review by replying to the decision email with additional information or context.

13. Chargebacks and Disputes

If you have a billing concern, please contact us before filing a chargeback with your card issuer. Most issues can be resolved quickly and directly.

13.1 Chargeback consequences

When we receive a chargeback, the following typically happens:

• Your account is immediately suspended pending investigation
• We may dispute chargebacks we believe are invalid, providing documentation to the card issuer
• Valid chargebacks may result in account termination to prevent repeat issues
• Fraudulent or bad-faith chargebacks may lead to permanent ban and potential legal action

13.2 Good-faith disputes

We take good-faith billing disputes seriously. If there is a genuine error on our side, we refund promptly and transparently.

Most billing disputes can be resolved faster through our support process than through chargeback procedures.

14. Taxes and Currency

14.1 Tax refunds

Where we collected taxes (VAT, GST, sales tax) on your subscription, approved refunds include the tax portion. Some taxes may be non-refundable if already remitted to authorities without recall.

14.2 Currency and exchange rates

Refunds are issued in the same currency as the original charge. Where exchange rate fluctuations have occurred between the charge date and the refund date, the refund amount reflects the original charge amount in that currency, not the current equivalent.

14.3 Payment processor fees

Standard refunds reverse the charge in full. For full refunds we do not deduct payment processing fees. For partial refunds, the refund amount is calculated before fees.

15. Contact Us

For refund requests, billing questions, or clarification of this policy, contact our team.