Privacy Policy

Flinque Privacy Policy

The short version, because walls of legal text help no one

We collect the data we need to run Flinque (your account details, how you use the platform, aggregated creator data from public sources), we do not sell your personal data, and we give you real control over what we hold about you.

We follow GDPR for European users, CCPA for California users, and equivalent protections globally. You can export your data, correct it, or ask us to delete it. We tell you when we change anything meaningful about how we handle your information.

The full policy below covers the legal specifics. If something is unclear, email our team via the contact page.

1. Who We Are
2. Scope of This Policy
3. Information We Collect
4. How We Use Your Information
5. Legal Basis for Processing
6. Creator Data We Aggregate
7. Cookies and Tracking
8. How We Share Information
9. Data Retention
10. International Data Transfers
11. Your Privacy Rights
12. Data Security
13. Children’s Privacy
14. Third-Party Services
15. Automated Decision-Making
16. Changes to This Policy
17. Contact Us

1. Who We Are

Flinque is an AI-driven influencer marketing platform operated by Flinque, Inc. (referred to as “Flinque”, “we”, “us”, or “our” in this policy). Our headquarters are located in Boston, Massachusetts, United States, and we operate globally with team members in India, the United States, Argentina, and APAC.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, use our platform, or otherwise interact with our services.

2. Scope of This Policy

This policy applies to personal information we collect through:

• Our website at flinque.com and any subdomains
• The Flinque platform accessed via platform.flinque.com
• Our APIs, as documented on the Developer API page
• Free tools we offer, including the Instagram Fake Follower Checker, Engagement Rate Calculator, and other utilities
• Marketing communications (emails, newsletters, webinar registrations)
• Customer support interactions, including Technical Support and Report an Issue submissions
• Webinars, events, and co-host applications
• Recruitment applications submitted via the Careers page

This policy does not apply to third-party websites, services, or platforms linked from ours. Those services operate under their own privacy policies.

3. Information We Collect

We collect information in several categories, depending on how you interact with us.

3.1 Information you provide directly

• Account information: name, email address, company name, role, and password when you sign up
• Billing information: payment card details (processed securely via our payment provider Stripe, not stored by Flinque), billing address, tax identification numbers where required
• Profile information: company logo, profile photo, time zone, and other optional details you add to your Flinque workspace
• Content you create: creator lists, outreach messages, campaign notes, saved searches, and exports
• Support and feedback: information you share when contacting us, including attachments, screenshots, and ticket details

3.2 Information collected automatically

• Usage data: pages viewed, features used, searches performed, buttons clicked, and time spent on the platform
• Device and connection data: IP address, browser type, operating system, device type, screen resolution, referring URLs
• Cookies and similar technologies: as detailed in our Cookie Policy
• Log data: server logs showing access times, error reports, and API request patterns

3.3 Information from third parties

• Authentication providers: if you sign in with Google, Microsoft, or another SSO provider, we receive your name, email, and profile identifier
• Integrations: when you connect tools like Shopify, Google Ads, or Meta Ads, we receive account data as authorized through their APIs (see our Integrations page)
• Creator data sources: publicly available data from social platforms, data aggregators, and specialized APIs (see Section 6 for details)
• Enrichment providers: business and marketing data to help tailor product recommendations

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• Provide the service: authenticate your account, deliver features, process payments, and keep the platform running
• Improve the platform: understand how features are used so we can ship the right improvements (see our release notes for what we have shipped recently)
• Communicate with you: send service notifications, billing reminders, security alerts, and responses to your questions
• Marketing: send relevant product updates, industry insights, and webinar invitations (you can opt out at any time)
• Security and fraud prevention: detect suspicious activity, prevent abuse, and protect the platform and our users
• Legal compliance: meet regulatory obligations, respond to lawful requests from authorities, enforce our Terms and Conditions
• Customer support: respond to questions, resolve issues, and provide technical assistance
• Business operations: accounting, auditing, internal reporting, and strategic planning

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information only when we have a valid legal basis to do so:

• Contract: to provide the services you signed up for under our User Agreement
• Legitimate interests: to improve our platform, prevent fraud, and operate our business (balanced against your rights and freedoms)
• Legal obligation: to comply with applicable laws and regulations
• Consent: for optional uses like marketing communications, where you can withdraw consent at any time

For full details on how we handle European user data, see our GDPR Compliance page.

6. Creator Data We Aggregate

The Flinque platform helps brands and agencies discover and evaluate social media creators. To do this, we aggregate publicly available data about creators from social media platforms including Instagram, TikTok, YouTube, and X (Twitter).

6.1 What creator data we collect

• Public profile information (username, display name, bio, profile photo, follower count, content category)
• Public post content, captions, and metadata
• Aggregated engagement metrics (likes, comments, shares, views)
• Audience demographic estimates (location, age ranges, interests) derived from public engagement patterns
• Authenticity and engagement quality signals

6.2 Our legal basis for creator data processing

We process creator data under the legal basis of legitimate interest (GDPR Article 6(1)(f)). Creators whose data appears on the platform have the right to request access, correction, or removal of their data at any time via our Data Removal and Right to Erasure Policy.

6.3 Creator opt-out

If you are a creator and do not want your public profile data included in the Flinque platform, you can submit a removal request via our contact page. We process removal requests within 30 days and confirm when removal is complete.

7. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, local storage, session identifiers) to operate the site, remember your preferences, analyze usage, and deliver relevant marketing.

For full details including cookie categories, third-party cookies, and how to manage your preferences, see our Cookie Policy.

8. How We Share Information

We do not sell your personal information. We share information only in the circumstances described below.

8.1 Service providers

We work with trusted vendors who help us operate the platform, including:

• Cloud hosting and infrastructure providers
• Payment processing (Stripe)
• Email delivery and customer communication tools
• Analytics and product usage tracking
• Customer support platforms
• Security monitoring and fraud prevention

All service providers are bound by contractual obligations to protect your data and use it only for the purposes we specify. See our Data Processing Agreement for details.

8.2 Team members in your workspace

If you are part of a shared Flinque workspace, your teammates can see information you create in that workspace (searches, lists, notes) according to the permissions your workspace admin sets.

8.3 Legal requirements

We may disclose information when legally required, such as in response to valid court orders, subpoenas, regulatory investigations, or to protect the rights, property, or safety of Flinque, our users, or others.

8.4 Business transfers

If Flinque is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

9. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.

Summary of typical retention periods:

• Active account data: retained while your account is active
• Deleted account data: removed or anonymized within 30 days, except where retention is legally required
• Billing records: retained for 7 years to meet tax and accounting obligations
• Support communications: retained for up to 3 years for service quality and audit purposes
• Marketing data: retained until you unsubscribe or withdraw consent

For complete retention schedules across all data categories, see our Data Retention Policy.

10. International Data Transfers

Flinque is headquartered in the United States, and we work with service providers located in multiple countries. This means your personal information may be transferred to, stored in, and processed in countries other than your own, including countries where privacy laws differ from those in your home jurisdiction.

When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, adequacy decisions, and supplementary technical and organizational measures. For more details on our international transfer framework, see our GDPR Compliance page.

11. Your Privacy Rights

Depending on where you live, you have various rights regarding your personal information. These include:

• Right to access: request a copy of the personal information we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete information
• Right to erasure: request deletion of your personal information (see our Data Removal and Right to Erasure Policy)
• Right to restrict processing: ask us to pause how we use your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: where processing is based on consent, withdraw it at any time
• Right to lodge a complaint: contact your local data protection authority if you believe we have violated your rights

California residents have additional rights under the CCPA. See our CCPA Compliance Policy for details.

To exercise any of these rights, submit a request via our contact page. We respond to verified requests within 30 days (or as required by applicable law).

12. Data Security

We use appropriate technical and organizational measures to protect your personal information, including:

• TLS 1.2+ encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures with breach notification obligations

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. For complete details on our security practices, see our Security Policy.

13. Children’s Privacy

Flinque is a business-to-business platform intended for use by adults aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child, contact us immediately so we can delete it.

For more information, see our Children’s Privacy Policy.

14. Third-Party Services

Our platform integrates with third-party services when you choose to enable them (for example Shopify, Google Ads, Meta Ads, Airtable). When you connect these integrations, data flows between Flinque and the third-party service according to the permissions you grant.

Each third-party service operates under its own privacy policy, which governs how that service handles your data. We are not responsible for the privacy practices of third parties. Review their policies before connecting. See our Integrations page for the full list of available connections.

15. Automated Decision-Making and Profiling

Flinque uses algorithms and machine learning to score creator authenticity, detect fake followers, and generate audience insights. These are advisory signals meant to help brands make better decisions, not automated decisions with legal or similarly significant effects on individuals.

If you are a creator and disagree with any automated assessment about your profile, you can request review and correction via our contact page.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify active account holders via email or in-platform notice
• Provide at least 30 days notice before material changes take effect, where feasible

Your continued use of Flinque after changes take effect constitutes acceptance of the updated policy. If you disagree with the changes, you may close your account before they take effect.

17. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out.