Billing issues and how to get help

What to do about a failed payment, an unexpected charge or a billing question you cannot resolve in settings.

Failed or declined payment

If a payment fails, check that your card details and billing address are current in your billing settings, then retry. Card issuers sometimes block a first charge, so a second attempt often works.

A charge you do not recognise

Check your billing history first, since renewals are charged automatically at the start of each cycle. If something still looks wrong, contact [email protected] with the date and amount so the team can check it.

Refunds and cancellations

Cancelling stops future charges from the end of the current period. For questions about a specific charge or a refund, reach out to [email protected]. We offer a 7 day money back guarantee on first-time paid subscriptions.

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