Help Centre / Troubleshooting
Billing issues and how to get help
What to do about a failed payment, an unexpected charge or a billing question you cannot resolve in settings.
Failed or declined payment
If a payment fails, check that your card details and billing address are current in your billing settings, then retry. Card issuers sometimes block a first charge, so a second attempt often works.
A charge you do not recognise
Check your billing history first, since renewals are charged automatically at the start of each cycle. If something still looks wrong, contact [SUPPORT CONTACT EMAIL] with the date and amount so the team can check it.
Refunds and cancellations
Cancelling stops future charges from the end of the current period. For questions about a specific charge or a refund, reach out to [SUPPORT CONTACT EMAIL]. [CONFIRM the refund policy here once it is finalised.]