How companies define success for influencer measurement programs
Quick answer
Success is defined by tying every metric back to a business goal and deciding what good looks like before launch, not after. The companies that get this right pick one primary success metric that matches the campaign objective, awareness uses reach and brand lift, conversion uses sales and qualified leads and they refuse to judge a campaign by metrics it was never meant to move. They also set the target upfront so success is not graded on a curve afterward. The failure is leaving success undefined, which lets every campaign be spun as a win or a loss depending on which number you point at.
Our influencer reporting is a mess because nobody agreed what success even means, so every campaign gets argued over. How do companies define success for influencer measurement programs in a way that ends the arguments?