Technical support is available to help resolve platform‑related issues that affect day‑to‑day usage. The focus is on stability, accuracy, and ensuring teams can continue running influencer campaigns without unnecessary disruption.
Support is handled by teams familiar with both the product and common campaign workflows.
What Technical Support Covers?
Technical support focuses on issues related to how the platform functions.
Support typically covers:
platform errors or unexpected behavior
issues with loading, saving, or syncing data
problems affecting discovery, analytics, or campaigns
access or permission related issues
performance or reliability concerns
The goal is to identify the root cause and resolve it as efficiently as possible.
When to Contact Technical Support?
Technical support is best suited for situations where something is not working as expected and impacts normal platform usage.
Examples include:
features not behaving correctly
data appearing incomplete or inconsistent
workflows breaking unexpectedly
repeated errors during common actions
For feedback, feature ideas, or general product suggestions, the improvement feedback channel is a better fit.
How Are Issues Handled?
Reported issues are reviewed and assessed based on impact and urgency. Some issues can be resolved quickly, while others may require deeper investigation depending on complexity.
When additional information is needed, the support team may reach out to clarify details or confirm steps that led to the issue.
Response and Resolution
Response times vary based on issue severity and current support volume. Priority is given to issues that affect active campaigns or platform stability.
Resolutions may include fixes, workarounds, or updates rolled out as part of future product improvements.
Collaboration With Product Teams
Technical support works closely with product and engineering teams. This helps ensure that recurring issues, edge cases, or workflow gaps are addressed at a deeper level rather than treated as isolated incidents.
Over time, this collaboration improves overall platform reliability.
Scope of Support
Technical support is intended for platform‑related issues. Requests related to billing, account changes, training, or general guidance are handled through other support channels.
This separation helps route requests efficiently and reduce resolution time.
A Practical Support Experience
The goal of technical support is not just to resolve individual issues, but to improve long‑term usability. Every issue reported helps identify patterns and opportunities to make the platform more stable and predictable.
Note
Technical support availability and response times may vary depending on account type and support load.