Reliable workflows matter when teams are running active influencer campaigns. When something does not behave as expected, reporting it helps keep the platform stable, accurate, and easy to use.
Issues reported here are reviewed by the product and support teams so they can be investigated and resolved appropriately.
When to Report an Issue?
Issues should be reported when something appears incorrect, inconsistent, or prevents normal use of the platform.
Common examples include:
unexpected behavior in discovery or filtering
incorrect or missing data
problems saving or loading information
errors during campaign setup or reporting
performance issues that interrupt workflows
Clear reports help teams understand the problem faster.
What to Include in an Issue Report?
Providing context makes it easier to investigate and resolve issues efficiently. Helpful details often include:
what action was being taken when the issue appeared
what result was expected
what actually happened instead
whether the issue is repeatable
approximate time the issue occurred
Screenshots or short descriptions are usually enough. Technical language is not required.
How are Issues Reviewed?
Reported issues are reviewed by the support and product teams to determine severity, impact, and next steps. Some issues may be resolved quickly, while others may require deeper investigation depending on complexity.
Updates are shared when additional information is needed or when a resolution is available.
Issue Resolution and Follow‑Up
Once an issue is identified, it is prioritized based on how it affects users and platform stability. Fixes may be included in upcoming updates or addressed immediately if critical.
Not every issue results in a visible change, but all reports help improve overall reliability.
Reporting Non‑Urgent Feedback
If the feedback relates to improvements, suggestions, or feature ideas rather than a functional issue, the improvement feedback channel is a better fit. This helps keep issue reporting focused on stability and accuracy.
Support Scope
The issue reporting process is intended for platform related problems. Requests related to account changes, billing questions, or general guidance are handled separately through support.
This separation helps route requests to the right teams more efficiently.
A Shared Responsibility
Reporting issues contributes to a more stable experience for everyone using the platform. Each report helps identify patterns, edge cases, and opportunities to improve workflows over time.
Note
Issue reports are reviewed during standard support hours. Resolution timelines may vary depending on complexity and impact.