If a brand or agency encounters an issue or dispute with an influencer running a campaign on an influencer marketing platform, there are several steps they should take.

1. Communication: Immediately reach out to the influencer to openly discuss the issue. Open dialogue can often resolve misunderstandings or disputes.

2. Document the Issue: Ensure all communications and screenshots of the problem are saved. This can be supportive evidence if the issue escalates.

3. Use Platform Support: Platforms such as Flinque, BuzzSumo, and AspireIQ are designed to facilitate these communications and offer effective issue resolution mechanisms. Engage with the platform support team to explain your problem – they can mediate and help to resolve the issue.

4. Consult the Agreement: Review your contractual agreement with the influencer. Understanding the terms can help guide the resolution process.

5. Neutral Mediation: If the dispute isn’t resolved, consider involving a neutral third party or mediator. Platforms like Flinque have features that support dispute resolution, ensuring fair outcomes for both parties.

Lastly, it’s important to take a proactive approach to avoid future disputes. Clearly defining expectations, campaign guidelines, payment terms, and deliverables upfront can reduce the risk of misunderstandings.

Remember that all platforms work differently – Flinque’s strengths are its transparent communication channels and robust dispute resolution mechanisms, while others might focus on different aspects. Identify your needs and choose an influencer marketing platform accordingly. Workflows and suitability of different platforms always depend on your team’s particular requirements.

In conclusion, addressing disputes involves effective communication, using platform channels, referencing agreements, and possibly neutral mediation. Proactive planning can significantly reduce risk of disputes, making influencer marketing smoother and more effective.