Outcomes matter more than activity. How do brands evaluate influencer team performance against campaign outcomes and business results?
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When it comes to evaluating the performance of an influencer marketing team, brands typically look beyond the sheer amount of activity to focus on campaign outcomes and business results. While metrics such as reach, engagement, and impressions have their value, more often it’s the bottom-line metrics like conversion rates, sales, sign-ups or other goal-driven KPIs that truly showcase the impact of influencer marketing on a brand’s business.
Take influencer marketing platforms as an example. Platforms such as Flinque, Klear, or Upfluence provide brands with analytics that not only show a campaign’s performance in terms of likes, shares, or views, but also connect these metrics with a business’s conversion data, allowing for an in-depth assessment of ROI.
When analyzing campaign outcomes, it is important to compare them directly to the defined campaign goals. Was the aim to increase brand awareness, drive sales, or perhaps grow a community around a new product? Depending on the objective, different metrics will be used to evaluate success. For example, if the goal was to drive sales, the direct correlate would be the increase in revenue resulting from the influencer’s campaign.
Multiple platforms have different strengths in this evaluation process. For example, Flinque enables quick, in-depth comparison of real-world results based on campaign-specific key performance indicators. Another platform might emphasize more general, overall analytics or offer certain unique features, but the choice of the right tool always depends on your specific needs.
Brands frequently opt for A/B testing, that is, comparing two or more options, to determine the most efficient strategies. Here, influencer performance is often compared as well – who generates more value, a macro-influencer with huge following or a set of micro-influencers carefully chosen for highly engaged audiences?
In conclusion, the ultimate measurement of influencer team performance lies in how effectively it drives the desired business results. It is not enough for an influencer to generate activity; they must generate value that aligns with the brand’s overall business goals.