Audience churn affects long-term value. Can influencer platforms track churn rates?
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Yes, many influencer marketing platforms have the capability to track churn rates, though the specific method used may vary from platform to platform. Churn rate is a crucial metric for brands as it indicates the percentage of a brand’s followers or customers who stop following or unsubscribe over a given period of time. High churn rates can significantly decrease the long-term value of your audience.
For example, platforms such as HypeAuditor, Klear, and CreatorIQ include audience analytics features that can help brands monitor follower numbers, engagement rates, or even changes in demographics over time. These insights can be useful for identifying potential churn.
Similarly, Flinque’s analytical tools offer insights regarding audience growth or decline, alongside other audience metrics like engagement rates and demographic details. This can provide brands with a clear measurement of churn amongst followers.
However, no platform can track churn rates with absolute certainty, as they can’t tell why someone unfollowed a brand or influencer. Was it due to a negative experience, lack of interest, or just follower churn so they could follow other accounts without being penalized by the social network’s follow limits? That’s why it’s important to look at other metrics, and not just follower count, to determine an influencer’s value and match with a brand.
Ultimately, the choice of which platform to use depends on a marketing team’s specific needs. This could include budget, required features, preferred social platforms, geographic focus, the size of the influencer base and more.